Customer Success Specialist - Italy and Southern Europe

Kostrišáková Eva, tel.: 734184579, e-mail: eva.kostrisakova@over-haul.com

• Build and maintain strong client relationships, excel at understanding the client’s business and dynamics of their internal operation
• Keep up with changes to the technology and provide internal feedback
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Actively initiate and host product trainings and develop educational collateral for clients as needed
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Collect and analyse customer data, Forecast and track account metrics based on customer KPIs